How to fix Avamar Web UI page connection has timed out.

This will cover two different scenario where either one or both are a solution to this problem.

Scenario 1.

This is usually caused when the Rest API service is down. Let’s check this to see if it is our issue. We will access the CLI of the Avamar using Putty.

From the Avamar CLI, check the Rest API service:

admin@avamar:~/>: mcserver.sh --rest status
REST API Service is not running.

If the service is not running use the following:

admin@avamar:~/>: mcserver.sh --rest start
Starting REST API Service.................................
REST API Service started.

Check that the service has indeed started:

admin@avamar:~/>: mcserver.sh --rest status
REST API Service is running.

You should now be able to log in to the Web UI

Note: If the service is up, try:

admin@avamar:~/>: mcserver.sh --rest stop

And then:

admin@avamar:~/>: mcserver.sh --rest start

Scenario 2.

If after following these steps the Avamar Web UI does not go up, run this command to restart the web services.

admin@avamar:~/>: website restart
===Shutting down website


===Starting website

And then you can check the status by using this command:

admin@avamar:~/>: website status
===Website status
* apache2.service - The Apache Webserver
   Loaded: loaded (/usr/lib/systemd/system/apache2.service; enabled; vendor preset: disabled)
............
.....systemd[1]: Starting The Apache Webserver...
.....systemd[1]: Started The Apache Webserver.

Check your Avamar webpage and you should see the login screen.